How To Place A Pre-order

Here at LaVida we are working hard to bring you new and improved product lines, as well as new features on our website. Soon, we will be introducing a Pre-Order Christmas Category!

What is Pre-Order?

Pre-order products are those products that have been confirmed by us for manufacture (we will be stocking these items), however they are not yet available in our warehouse for dispatch. The whole idea of pre-orders is to see what is coming into stock. It is an easy way to secure your stock for the future.

As we have not had the opportunity to display at a Trade Fair for some time, we thought this would be a great feature (especially for that end of year Christmas rush) to plan ahead and give our retailers a chance to see what’s on its way and beat the crowds.

First and foremost, this Pre-Order stock will have an approximate arrival date attached to them. Please keep in mind that manufacturing and shipping conditions are susceptible to change, therefore these are approximate dates only. On our end we will ensure to update the arrival dates as we gather the info and will remain transparent with our retailers throughout this process.

All pre-order items will be marked with a banner as such, as well as only appearing in the Pre-Order Christmas category.
How does ordering work?

In order to be able to place a Pre-Order you must meet your states order minimum with ONLY those products marked as Pre-Order. Similarly, if you have a combination of normal product and pre-order products you MUST reach minimum for both orders.

We suggest if you can reach the minimum for one and not the other, SAVE THE ORDER. This way you can always come back and regenerate the order and keep adding to your cart at a later date. (NOTE: You may have to delete some items from your cart if you still have a mixture of Pre-order and non Pre-Order products). SAVING THE ORDER DOES NOT COMMIT THESE PRODUCTS TO YOU, YOU MUST COMPLETE CHECKOUT.

Once you are ready to head to checkout, you will notice that your orders will be split (if you have a mixture of normal and pre-order items) and one will be marked as Pre-Order whereas the other one will be processed as normal. Simply continue through and place your order by following the prompts.

WE DO NOT CHARGE YOU AT TIME OF CHECKOUT. PAYMENT IS REQUIRED ONLY ON DISPATCH.

Once you have placed your order, you will receive a confirmation email with your Pre-Order details, please read over this email carefully to ensure you understand the conditions. If you have placed two orders at the same time one Pre-Order and one normal you will receive two confirmation emails.

AS ITEMS BECOME AVAILABLE, THEY WILL BE SHIPPED WITH YOUR NEXT ORDER.

Similar to the normal ordering process once you place your order the stock is assigned to you.

IF YOU NO LONGER REQUIRE THIS ORDER THEN PLEASE CANCEL IT ASAP BY EMAILING ORDERS@LAVIDA.COM.AU

Below are a few tips and tricks to ensure you can easily navigate our Pre-Order process:

  • Products labelled as pre-order can only be found in Pre-Order Christmas category.
  • Remember to continue to refer to website to ensure you know the updated arrival dates of shipments.
  • Please do not pre-sell our pre-order products. Arrival dates are volatile (especially around Christmas time) so to avoid disappointing your customers please do not make these pre-order products for your retail store.
  • When the Pre-Order stock does arrive to our warehouse, please be patient with order processing times. Our warehouse staff will do their best to fulfill your order as quickly as possible.
  • Images used are sample images and product may differ.
uire any more information regarding our Pre-Order system, please do not hesitate to contact us. We aim to make things as easy as possible for our customers and will always put you first and try to deliver the best experience possible at Lavida.

 

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